Derma Aesthetics Limited
Company Registration: 15712034
Not VAT Registered

These Terms and Conditions apply to all services provided by Derma Aesthetics Limited, a UK-registered limited company offering non-surgical aesthetic treatments. By booking or receiving treatment, you confirm that you have read, understood, and agreed to the following terms.

1. Definitions

• Clinic/Premises: The place of trading where treatments are provided.

• We, Us, Derma Aesthetics Limited: The company providing services.

• Staff, Practitioner, Aesthetic Practitioner: Persons employed or working on behalf of Derma Aesthetics Limited.

• Receipts, Invoices: Documents outlining monies due and proof of sale.

2. Service & Treatment

• We aim to provide an honest and outstanding service. All treatments are administered by appropriately qualified practitioners.

• Due to the nature of aesthetic treatments, results cannot be guaranteed, and no refunds will be issued for dissatisfaction or complications arising post-treatment.

• By proceeding with treatment, you acknowledge the inherent risks and variability in outcomes.

3. Consultation

• Prior to any treatment, a one-to-one consultation will be conducted to assess suitability and desired outcomes.

• We reserve the right to refuse treatment if deemed inappropriate during consultation.

4. Bookings / Appointments

• To secure a booking, a non-refundable deposit must be paid immediately via a payment link or booking system. The deposit amount varies depending on the treatment.

• The deposit will be deducted from the final treatment cost.

• Amendments or cancellations must be notified as soon as possible. Refund of the deposit upon cancellation or amendment is at the sole discretion of Derma Aesthetics Limited.

• Derma Aesthetics Limited reserves the right to cancel appointments at any time without notice.

5. Lateness / No Show

• Clients must arrive on time. Arriving more than 5 minutes late may result in forfeiture of the deposit and potentially reduced treatment time or cancellation.

• Clients are requested to inform us if running late. We may attempt to reschedule, but this is not guaranteed.

• No-shows or refusals of treatment result in loss of deposit.

• Repeated no-shows or treatment refusals may lead to refusal of future bookings.

6. Consent Forms & Pre-Treatment Documentation

• Consent forms and any other required documentation will be provided prior to treatment, either at the clinic or via email after deposit payment.

• All forms must be completed and signed before treatment commences.

• Failure to complete required documentation no later than 24 hours prior to appointment may result in cancellation without refund of the deposit.

• Refusal to complete or sign consent forms will result in treatment refusal and forfeiture of deposit.

7. Payments & Finance

• The deposit secures the booking and is non-refundable except at our discretion or if treatment is declined after consultation.

• Full payment of the remaining balance is due on the day of treatment or by the due date stated on the invoice.

• Accepted payment methods include card payments and cash.

• We may offer payment plans or instalment options subject to agreement; we reserve the right to decline this service.

• All payments must be made in the currency of the country of treatment.

• Invoice Payment Terms: Payment in full is due by the invoice due date unless otherwise agreed in writing.

• Late payments may incur interest and administrative fees as per the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above Bank of England base rate plus recovery costs).

• Non-payment may result in suspension of services or debt recovery proceedings.

• As a private limited company not VAT registered, no VAT will be charged.

8. Cancellations & Rescheduling

• Cancellations with less than 48 hours’ notice may result in loss of deposit.

• Same-day cancellations or no-shows will be charged in full for the treatment.

• Late arrivals beyond 5 minutes may forfeit their appointment and be charged accordingly.

9. Refunds

• Refunds will not be given for treatments already provided.

• If you have concerns about your treatment, please contact us promptly to discuss options.

• Refunds of deposits after consultation refusals are at our discretion.

10. Results & Guarantees

• Treatment outcomes vary by individual factors including age, skin type, and medical history.

• No guarantees are made regarding results.

• Derma Aesthetics Limited and its practitioners accept no liability for dissatisfaction with cosmetic results when treatment is performed according to professional standards and with informed consent.

11. Aftercare / Post Treatment

• Aftercare advice will be provided verbally and/or in writing.

• Clients are responsible for following aftercare instructions.

• Immediate medical attention should be sought for any severe reactions, followed by prompt notification to us.

12. Accompanying Persons & Pets

• Any accompanying persons must be declared at booking.

• Accompanying minors must be supervised either in the reception or treatment room as outlined.

• We reserve the right to refuse entry to any accompanying persons for safety, security, or disruption reasons.

• Pets are not permitted on the premises.

13. Personal Belongings / Jewellery

• Clients may be required to remove personal belongings or jewellery during treatment.

• Secure storage containers will be provided, but we are not liable for loss or damage.

14. Photography & Marketing

• Clinical photographs may be taken before and after treatment for medical records.

• With your consent, photos may be used for marketing purposes.

15. Privacy & Data Handling

• Contact via phone, email, or other channels may be recorded and data retained in accordance with UK GDPR and the Data Protection Act 2018.

• Telephone calls may be recorded for training, monitoring, and compliance.

• Recordings and personal data will be securely stored and retained only as necessary.

• By contacting us, you consent to such processing.

• Our Privacy Policy is available on request.

16. Liability

• We maintain full practitioner insurance and comply with all relevant safety and regulatory guidelines.

• We accept no liability for adverse effects resulting from failure to disclose medical information, non-compliance with instructions, or undisclosed contraindications.

17. Minors

• We do not treat anyone under 18 years old.

• Proof of age may be requested.

18. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of English courts.

19. Complaints

• Complaints may be submitted by telephone, email, or writing.

  • Telephone: +44 208 050 5899

  • Email: Info@da-mediclinic.com

  • Writing: Derma Aesthetics Limited, 124 City Road, London, EC1V 2NX

• We aim to respond within 21 working days provided contact details are supplied.

20. Right to Refuse or Cancel Treatment and Liability Disclaimer

• We reserve the unconditional right to refuse or cancel any appointment or treatment at our sole discretion, for any reason, at any time, including but not limited to safety, health, behavioural, or operational concerns.

• Neither Derma Aesthetics Limited nor any of its practitioners shall be held liable for any loss, damage, or inconvenience arising from such refusal or cancellation.

• By engaging with our services, you acknowledge and accept that all treatments are provided on a voluntary basis and that you assume full responsibility for any outcomes or risks associated with the treatments received.

Important Notice

By booking or contacting Derma Aesthetics Limited, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.